Pass Texas
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Support

Pass Texas. Support.

Help with the Pass Texas app: purchases, account, sign-in, notifications, and crashes. Email response within one business day.

Contact us

Email us at passtexasrealestate@gmail.com. We respond within one business day.

You can also use the contact form on this site. The message routes to the same inbox.

When you write in, please include
  • The email address used to sign in to the app
  • Your device model (e.g., iPhone 15 Pro or Pixel 8)
  • Your OS version: iOS (Settings → General → About) or Android (Settings → About phone → Android version)
  • App version (in-app: Settings → About)
  • A short description of what you were doing and what went wrong, with any error message you saw

Frequently asked questions

How do I restore my purchase on a new device?+

Open Pass Texas on the new device, go to Settings → Restore Purchase (or tap "Restore Purchase" on the upgrade screen). You must be signed into the same store account you bought with: your Apple ID on iPhone/iPad, or your Google account on Android.

Restore Purchase is for your own replacement or personal device. Each purchase is meant for one student and should not be shared.

If your purchases don't restore after a few seconds, check that you're online, then try again. If it still fails, email us with your App Store or Google Play receipt, or the email used to purchase.

Pricing won’t load on the "Upgrade to Premium" screen.+

This usually means the device temporarily can't reach the store's pricing servers (the App Store on iOS, Google Play on Android). Try the following, in order:

  • Confirm you have an active internet connection (try opening another website or app).
  • iPhone/iPad: sign out of the App Store and back in: Settings → [your name] → Media & Purchases → Sign Out, then sign in again.
  • Android: confirm you’re signed into the right Google account in the Play Store, then clear its cache: Play Store → profile → Settings → General → Clear cache.
  • Force-quit Pass Texas (open the App Switcher and swipe the app away), reopen it, and revisit the upgrade screen.
  • Restart the device.

If pricing still doesn't load, email us with your device model, OS version, country/region, and the time you tried so we can investigate.

I purchased Premium but features are still locked.+

First, tap Restore Purchase from Settings or the upgrade screen. Make sure the device is signed into the store account that completed the purchase: the Apple ID on iOS, or the Google account on Android.

If features are still locked after a successful Restore, please email us with the email used to sign in, the date and approximate time of the purchase, and your App Store or Google Play receipt (found in your Apple ID or Google Play purchase history).

In most cases the issue is an account mismatch (purchase on one store account, app installed under another) and we can resolve it within one business day.

Sign-in isn't working.+

Pass Texas lets you sign in with Apple, with Google, or with an email and password. Try the steps for your method:

  • Sign in with Apple:make sure you’re signed in to iCloud (Settings → [your name]), then sign out and back in to iCloud and retry. If you hid your email at sign-up, we’ll reply to the relay address you used.
  • Sign in with Google: confirm the device is online and that the correct Google account is selected in the picker. If nothing happens, update Google Play services and retry.
  • Email and password:use the verification link we email at sign-up before signing in, and use “Forgot password” if your password isn’t accepted.

If it still fails, email us with your device model, OS version, the sign-in method you used, and any error message you see.

Can I try Pass Texas before buying?+

Yes. Start with the trial version so you can see the question style, explanations, and study flow before you buy.

Pass Texas is a one-time purchase, not a recurring subscription, so there is nothing to cancel later.

How do I delete my account and data?+

In the app: Settings → Account → Delete Account. This removes your Pass Texas account and all data stored in our cloud (study progress, notes, exam results, preferences).

If you can't access the app for any reason, email us from the address associated with your account and we'll process the deletion within one business day. We'll confirm by email when it's done.

Note: deleting the account removes cloud data. To also clear local data on the device, uninstall the app, or use Settings → Reset All Progress before deleting the account. See our Privacy Policy for details on what we store and where.

Daily reminder notifications aren't showing up.+

Pass Texas reminders are local notifications scheduled by the app. Two things to check:

  • System permission: on iOS, Settings → Notifications → Pass Texas → turn on Allow Notifications (and Banners, Sounds, and Badges as you prefer). On Android, Settings → Apps → Pass Texas → Notifications → allow notifications.
  • App preference: in Pass Texas, go to Settings → Notifications → confirm daily reminders are enabled and the time of day is what you expect.

If both are on and you still don't see notifications, try toggling Allow Notifications off and on again at the OS level, then reopen the app once so it can reschedule.

The app crashes or freezes.+

Try these steps in order:

  1. Force-quit and reopen the app.
  2. Update to the latest version. Open the App Store (iOS) or Google Play (Android), search for Pass Texas, and tap Update if available.
  3. Restart the device.
  4. If the issue persists, uninstall and reinstall. Your purchase and account data will restore on next sign-in.

If it still crashes after all of the above, email us with: your device model, OS version (iOS or Android), the app version (Settings → About in the app), and what you were doing when it crashed. Crash reports help us reproduce and fix the issue quickly.

© 2026 Pass Texas. Need help? Email passtexasrealestate@gmail.com.